Shipping & Returns

Shipping & Delivery Information

Cobwebbs Craft Studio charges shipping in Australia based on weight of items, calculated at checkout; we can give a you a quote for larger quantities, please email us on shop@cobwebbscraftstudio.com.au for pricing.

Cobwebbs Craft Studio also ships to New Zealand, UK, Ireland, USA & Canada, shipping is calculated at checkout once your country is added to the shipping address form.

Our parcels are sent via Australia Post, or a courier service we may deem fit at the time to deliver the packages.

Should you require special post or courier arrangements please contact us for additional information & costs.

Cobwebbs Craft Studio takes no responsibility if you choose to have your parcel left at your door or provide incorrect postal or delivery addresses.

We will endeavour to post within 10 Business Days. We cannot however be held responsible for delays in post or delivery once the package has left our premises.

STOCK

PRE-ORDER ITEMS: are reliant on our suppliers getting the stock to us in a timely fashion, but as we all know sometimes things go array. If your order has Pre-order items in it we will only ship once the order has been fulfilled, should you wish to have the non pre-order items shipped separately we reserve the right to charge an extra shipping or postage fee.

We run a physical shop and an online shop, sometimes there are crossovers in purchases and unfortunately not updated immediately in the stock count, the online shopper will receive a full refund for the item purchased that is out of stock after there online purchase has been completed. We will notify the shopper of this within 5 business days. If we can get more stock you will be notified of this and the expected time frame for the stock to arrive. The choice will be yours whether to wait or accept a refund for the item/items.

TRACKING OF YOUR ITEM:

Which ever service we use, we will provide you with a tracking number if relevant.

Easy Returns & Exchanges

Cobwebbs Craft Studio strives to provide the best possible product at all times, but as things happen sometimes a problem may slip through the cracks, we are always grateful for positive feedback and will endeavour to sort out any problems as soon as we can. Please note the following TERMS & CONDITIONS below regarding, refunds & exchanges.

Cobwebbs Craft Studio follows the Australian Competition & Consumer Commission for Returns, Exchanges & Refunds. please see www.accc.gov.au/consumers/consumer-rights-guarantees

We will gladly exchange or refund a product if the product is faulty from our side in it’s original packaging & not used, we cannot however refund if you simply change your mind, this is at the discretion of management and on a case by case basis.

If there are any charges for the product to be sent back we will have it collected at our cost or ask to have it popped in the mail to us for us to pay on collection.